Customer Retention

Maintaining customer satisfaction and loyalty is critical to the success of all businesses whether they be in the initial stages of growth or at maturity. Research and analytics can provide an important litmus on the health of your customer base and provide guidance on the most effective strategies for customer retention.

Common client questions
  • Are there any issues with our service that are affecting customer satisfaction and need to be addressed?
  • Who are my most loyal customers and what are they worth to my business?
  • What is the lifetime value of each customer?
  • What content management system is ideal to support my customer base and comms activities?
  • At what point are my customers likely to leave?
  • What strategies can I implement to retain key customers?